FAQ - Frequently Asked Questions
Updated Jan 8, 2025
1- Sales Calendar 2025
SPRING- "Prints of Paintings" - "Bigger Size Paintings"
FALL- "Paintings on Art Paper"- "Paintings on Canvas Panels"- "Paintings on Streched Canvas"
FALL- "Paintings on Art Paper"- "Paintings on Canvas Panels"- "Paintings on Streched Canvas"
2- Are all Paintings originals?
Yes, all Paintings displayed on Dla-Paintings.Art are originals, unless specified otherwise, i.e. "Print".
Each Painting is unique, signed by Dla and bears a logo on the back.
Each Painting is unique, signed by Dla and bears a logo on the back.
3- How can I order? - a Painting for Sale? - a Custom Painting?
Until an e-shop takes over this site, please use the "Contact Form" to message me.
* Painting for Sale: specify the reference of the Painting you wish to buy.
I will then email you the "Terms & Conditions" of the Sale. Once signed, payment will follow.
* Custom Painting: mention your interest for a Custom Painting.
I will then email you the "Terms & Conditions" of a Sale. Once signed, a written agreement will follow.
4- Modifying / Canceling my order
Orders can be modified or canceled within 24 hours of placing them.
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While "first come, first served" will prevail, time frames indicated in the document "Terms & Conditions" need to be respected in order to ensure that your Purchase is validated.
5- Shipping & Handling
Orders will typically be shipped within 5 to 7 working days.
Once your order has been shipped, you will receive a Confirmation Email with a Tracking Number to follow your order on the carrier's website.
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Please note that the costs of Shipping & Handling are not always included in the price of a Painting for Sale, depending on the destination and never included in the price of a Custom Painting.
6- Delivery Issues
No guarantee can be given as to how long it will really take for you to receive your purchase.
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* Please, refuse the delivery of any defective package and message me as soon as possible if such is the case. I will appreciate you taking a picture of the damaged package and your refusal written on it. Send it it to "Paintings.by.Dla@gmail.com".
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* A proof of delivery will void any claim of:
- "non-delivery".
7- What are the limitations of returning a Purchase?
A Purchase may be returned within 14 calendar days starting from the Delivery date.
Note that Return Shipping costs are your responsibility. * * * * * * * A refund will be initiated soon after receiving your purchase back: - If the Painting is in perfect condition and returned in its original packaging, you will get a full refund. - If the Painting is damaged, a penalty will apply, as stated in the "Terms & Conditions". Therefore I advise you to insure the item, when returning it.
Note that Return Shipping costs are your responsibility. * * * * * * * A refund will be initiated soon after receiving your purchase back: - If the Painting is in perfect condition and returned in its original packaging, you will get a full refund. - If the Painting is damaged, a penalty will apply, as stated in the "Terms & Conditions". Therefore I advise you to insure the item, when returning it.
8- Authenticity Certificates & Invoices
15 calendar days after Delivery of your Purchase, an "Authenticity Certificate" and an "Invoice" will be sent to your postal address and a copy emailed to you.
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* As stated in "Terms and Conditions", please note that though you become the Private Owner of a Painting you paid for, the rights to the Artwork remain the Artist's and her Estate's.
* As stated in "Terms and Conditions", please note that though you become the Private Owner of a Painting you paid for, the rights to the Artwork remain the Artist's and her Estate's.
9- Accepted Payment Methods
For now, only PayPal & Bank transfers are accepted.All transactions are secure.